Privacy Policy

Introduction

Parentlox (“we,” “us,” or “our”) operates Parentlox (the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our websites, mobile applications, and related services. By using Parentlox, you agree to the practices described here. If you do not agree, please do not use the Service.

Information we collect

• Account information: such as name, email address, and credentials you provide when registering or signing in.
• Family and device data: information needed to pair guardian and child devices, device identifiers, app version, and operational logs as required for security and reliability.
• Location information: when you or your child enable location features, we may process location as described in the app and your settings. You can typically adjust or withdraw location sharing through device and in-app controls where supported.
• Usage and diagnostics: aggregated or de-identified analytics, crash reports, and performance data to improve the Service.
• Support communications: content you send when you contact us (for example, email or in-app messages).

How we use information

We use the information above to provide, maintain, and improve Parentlox; authenticate users; pair and manage family accounts; deliver location and safety-related features you enable; send service-related notices; detect and prevent fraud, abuse, and security issues; comply with law; and communicate with you about the Service. We do not sell your personal information as a commodity; if we use advertising or analytics partners, we describe that relationship below and offer choices where required by law.

Children’s privacy

Parentlox is intended for use by parents and guardians. Child accounts or paired devices may be managed by a guardian. We collect information from children only as needed to provide the Service and as permitted by applicable law (such as COPPA in the United States, where relevant). Guardians should review this policy and app settings together. For questions or deletion requests related to a child’s information, contact us at support@parentlox.com.

Sharing and third parties

We may share information with service providers who assist us (hosting, analytics, customer support, push notifications, maps or location infrastructure) under contractual obligations to protect data. We may disclose information if required by law, to protect rights and safety, or in connection with a merger or asset sale (with notice where appropriate). We list key subprocessors or categories at [URL or “our website”] and update that list as needed.

Retention

We retain information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary by data category; contact support@parentlox.com for more detail.

Your rights and choices

Depending on where you live, you may have rights to access, correct, delete, or export personal data; object to or restrict certain processing; or withdraw consent. You may also have the right to lodge a complaint with a supervisory authority. To exercise rights, email support@parentlox.com. We will verify requests as permitted by law.

Security

We implement technical and organizational measures designed to protect information. No method of transmission or storage is completely secure; we encourage strong passwords and device security practices.

International transfers

If you use Parentlox from outside [Country/region], your information may be processed in [Country/region] or other locations where we or our providers operate. We use appropriate safeguards (such as standard contractual clauses) where required.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date. For material changes, we will provide additional notice as required by law.

Contact

Parentlox
[Address]
Email: support@parentlox.com