ParentloxSupport
We are here to help with account access, pairing, billing questions from the stores, and technical issues. This page is the support URL you can submit to Apple App Store Connect and Google Play Console.
How to reach us
- Email: support@parentlox.com
Use the subject line format: Parentlox — [iOS or Android] — short summary - Website: https://parentlox.com
What to include
So we can resolve your issue quickly, please include:
- Whether you are on iOS or Android, and app version if known
- The email address associated with your Parentlox account
- Steps to reproduce the problem and any error messages
- Screenshots if they help (avoid sharing children’s faces if possible)
Response times
We aim to acknowledge messages within one business day. Most issues receive a first substantive reply within two to three business days. Complex cases (account recovery, billing with the stores) may take longer; we will keep you updated.
Privacy and legal requests
For privacy rights requests or law enforcement inquiries, contact support@parentlox.com with “Privacy” or “Legal” in the subject line. See also our Privacy Policy.